取得帮助

Odoo support team is here to assist you by providing tools and materials or fix issues you encounter on standard applications with your database or your odoo account and subscription. Odoo Support team does not make changes to your production database without your agreement and gives you the material and knowledge to do it yourself! If the issue is a generic bug, an update of servers is done on a weekly basis.

如果您在自定义模块或自定义代码（额外的代码行）中遇到问题，只要订阅计划包含额外代码行的维护费用，就可以获得支持。

Odoo support does not include training, implementation or intervention on your own servers or third party accounts (Payment providers, shiping provider, ....). These topic can be covered through a Odoo Success Pack.

要更改姓名、地址或联系人等信息，请前往 您的用户页面. 若要更改您的税号，或公司所在的国家/地区，请填写此 表单 ，并尽量提供相关信息， 以证明您公司的身份：

• 有显示公司名称及地址的税务登记文件
• 指向公司官方公开信息的链接（例如 BCE 等）
• 并购证明文件

Inside your database, you can add users and give them all accesses needed to administrate the database. Contact us if the initial admin do not have access to the database anymore. For your odoo.sh project, follow this steps to change the owner. Fill in this 表单 ，以取得更多帮助。

The upgrade of your database depend on the hosting of your database. Go to the 升级页面 ，以了解更多信息。 您也可以通过此 表单 联系我们，以反映在测试过程中遇到的问题。

It is possible to migrate from one hosting option to another, read the 文档。 技术支持团队可以帮助您，将数据库转移至线上平台。至于其他种类的迁移，请联络您的合作伙伴或客户经理。

You can find useful information by visiting these pages:

• 隐私
• 一般数据保护条例

You can find useful information by visiting these pages:

• 安全性政策页面