Don’t fall for this home warranty scam

Oregon Attorney General Ellen Rosenblum is warning homeowners against a home warranty scam. A number of Oregonians reported receiving a letter in the mail from “Home Warranty Solutions” asking them to purchase a home warranty claiming that the current home warranty “may expire or may have already expired.” Each letter contains the same complaint, even though the owner has never purchased a home warranty.

The letter also implies affiliation with the homeowner’s mortgage company and the “County Deeds Records” office. The persons responsible for these letters are in no way affiliated with the owner’s mortgage company or the Deed Registry Office.

The letter demands a response to the notice by a certain date and threatens that failure to respond could result in a potential loss of coverage.

“Solicitations that use threatening language or unnecessary urgency are almost always a scam,” Attorney General Ellen Rosenblum said. “If you are interested in purchasing a home warranty from a legitimate company, I encourage you to do your research – start by researching warranty companies that serve your neighborhood, ask friends and family to recommend you, research the type of coverage you need, compare coverage between companies, and pay attention to exclusions and limitations. As for those letters from Home Warranty Solutions, it’s a scam. Don’t fall for the trap.

Many consumers wonder how these scammers know the name of their mortgage company. Some mortgage information, such as the name of your lender and manager, is public record and this information can be found online. These scammers use your mortgage company’s name in the letter to appear legit.

If you received this letter or another similar one, you can file a complaint with Oregon Department of Justice online at or call 1-877-877-9392 and have a complaint form mailed to you.

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